Brolly Hut

My family and I are locals and loyal customers. During our most recent visit, we were asked to leave a clean, open table due to a newly implemented employee seating policy.

The table had a worn, torn “Table Reserved” sign indicating it was for employees only (see photo). Despite being one of the only available tables at the time, we were asked to move by Tatiana, and the table was ultimately left unused rather than accommodating paying customers. The interaction was dismissive and lacked basic courtesy.

What made the experience especially uncomfortable was that other patrons nearby questioned why my family and I were removed from the table, which was embarrassing and unnecessary.

I then had to request that another available table be cleaned so we could be seated elsewhere—something that could have been handled proactively and discreetly.

Employee policies should never come at the expense of customer dignity or hospitality. Clear communication, professionalism, and consideration for guests matter, especially for long-standing local customers. This experience was disappointing and avoidable.

I place a phone order and ask about a family pack they said no they dont have that each burver $11.99 $.87 cents for thousand islands thats watered down the food was not even good to top it off i come in pick up my order there was no line nobody no rush they put 3 fries instead of 4 i clearly order 4 cheeseburger special and they didn’t check to see if my order was correct I paid over $55 dollars for this meal when I can clearly go somewhere else thays cheaper for $40 and at least they would have my order right when I called to let them know they missed my friend they said no we put it in there im sure I came in with my work vest why would I lie about one frie come on man then to top it off back and forth about the frie dont you believe what I called for I work construction you would think you want to earn my business especially to come back and all I get is come back I give you a frie really you messed up my order I have no time to go back should of offered a whole meal to make it up now you los business for me coming back and ordering from here again and my fellow co workers

I don’t think we can visit th Wood without visiting Brolly Hut. Wife turned me on to this place in 2013 but she’s been visiting for decades. One of our go to spots when we’re in town.